Fixes

Follow these recommended steps to resolve common issues encountered during the setup or operation of the Crypex system.

Installer Does Not Start

  • Ensure files are uploaded to the correct root directory
  • Check file and folder permissions
  • Clear browser cache and reload

Server Requirement Failed

  • Enable missing PHP extensions from hosting panel
  • Upgrade PHP version to the required version
  • Restart web server after changes

Database Connection Error

  • Recheck database name, username, and password
  • Confirm database host and port
  • Ensure database user has full privileges

Product Key Verification Failed

  • Copy and paste the product key carefully
  • Ensure server has internet access
  • Generate a new product key if required

Migration Failed

  • Verify database user permissions
  • Increase PHP memory limit
  • Refresh the page and retry migration

Admin Panel Not Accessible

  • Check server error logs
  • Clear application cache
  • Ensure installation completed successfully

Mobile App Not Connecting to API

  • Confirm correct API base URL in app configuration
  • Ensure SSL certificate is installed
  • Check server firewall or CORS settings

Push Notifications Not Working

  • Recheck Firebase project configuration
  • Upload correct configuration files
  • Ensure notification service is enabled

Payment Gateway Not Working

  • Verify gateway credentials from admin panel
  • Enable the gateway before testing
  • Use test credentials if available

Additional Tips

  • • Always use a fresh database for installation
  • • Avoid running the installer multiple times
  • • Backup files and database before updates

If an issue persists after following these steps, pleasecontact supportwith detailed information and screenshots.